We are committed to safeguarding your privacy and personal information.
First Abu Dhabi Bank MISR and its affiliates (“FABMISR”) are committed to providing the highest level of privacy and security regarding collection and use of their customers’ personal information by the FABMISR websites. This policy describes how we may collect, use and disclose your personal information including when contacting us or using fabmisr.com.eg and our related websites (“FABMISR Websites”).
Personal information comprises all the details FABMISR holds or collects directly or indirectly (including via cookies or other similar tools) about you, your transactions, financial information, interactions or dealings with FABMISR, including information received from third parties and information collected through use of our websites and our electronic banking services.
Purposes for which FABMISR may handle your personal information include the following:
We allow third party service providers to process personal information where this is needed in connection with a service they provide FABMISR to you and/or to serve your relationship with the bank. These arrangements may involve all your personal information at the custody of FABMISR.
To the extent permitted by law, FABMISR may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations.
Subject to applicable law, regulations and/or banking industry guidelines, you may have the right to request a copy of the personal information processed in relation to you. FABMISR may be allowed, by law, to charge a fee for providing you with a copy of your personal information. Please contact our 24-hour Contact Center to make a request.
The security of your personal information is important to us and FABMISR has invested significant resources to protect the safekeeping and confidentiality of your personal information. When using external service providers, we require that they adhere to the same standards as FABMISR. Personal information may be transferred or stored at a location outside of your country of residence. Regardless of where personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal information is kept secure.
The Internet is not a secure form of communication and sending and receiving information over the Internet carries with it risks including the risk of access and interference by unauthorized third parties. Information passing over the Internet may be transmitted internationally (even when the sender and recipient are located in the same country) via countries with weaker privacy and data protection laws than your country of residence. We do not accept responsibility or liability for the confidentiality, security or integrity of your personal information in connection with its transmission over the Internet.
FABMISR operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. FABMISR monitors and records comments and posts made on these channels about FABMISR in order to improve its products and services.
Please note that you must not communicate to FABMISR through such social media sites the following information:
FABMISR is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. FABMISR does not request or use personal information through any social media platform and will not be responsible of any misuse or data leakage as a result of social media related data share.